Refund policy

SUPPLEMENTS

Cooper Complete Return Policy
The Cooper Complete return policy is simple: A 100% satisfaction guarantee covers all Cooper Complete Nutritional Supplements. If you are not 100% satisfied with your purchase, for any reason, please return the item(s) to us for a full and prompt refund or exchange. Be sure to include your name and contact information (phone number and/or email) with the return so we can ensure the purchase is credited back to you. Although it isn’t required, we would also appreciate an explanation of the reason for your return. If you would like to exchange the merchandise, please let us know which product(s) you would like instead.

Cooper Concepts, Inc.
Attn: Returns
12330 Preston Road
Dallas, Texas 75230

Returned shipments are promptly opened and processed. Your refund will be issued to the original payment method.

If you shared your email with us at the time of purchase, we will email you to let you know we have received and processed your return.

For questions or comments regarding your return, call toll-free 888.393.2221 or email us at customerservice@coopercomplete.com.

FASHION, BEAUTY & FITNESS

On Fashion, Beauty and Fitness orders, we have a 30-day return policy. 

• Fashion: Your item must be in the same condition you received it, unworn or unused.
• Beauty: Your item must be unopened.
• Fitness: Your item must be in the same condition you received it, unworn or unused.

To start a return, email us at theshop@cooperaerobics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note, sale items and gift cards are not eligible for exchange or return.

For any questions about returns, email theshop@cooperaerobics.com.

Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and correct it.

Final Sale
Items not eligible for return or exchange include:

• Sale items
• Gift cards
• Custom products (for example, special orders or personalized items)
• Personal care items (for example, undergarments)

If you have any questions about your order, please email us at theshop@cooperaerobics.com.

Exchanges
The fastest way to ensure you get what you want is to make a separate purchase of the new item and return the item you have.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, your refund will be issued to the original payment method.

If you have questions concerning your refund, please email us at theshop@cooperaerobics.com.